Native Danish for our Service Desk

Unisys Managed Services Centre (MSC) Service Desk
The MSC Service Desk in Amsterdam Schiphol-Rijk provides telephone support to external Unisys customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities. For one of our accounts, we are now looking for a native Danish speaker to provide technical support.
 
Responsibilities
You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
You will assume call responsibility and will update information in Service Center (Peregrine), the MSC Service Desk call tracking and incident management software. You will also work with your colleagues to share information and to collaborate on problem solving.
 
What are we looking for?
In order to apply for this position, you should meet the following requirements:

• Native Danish language skills, additional language skills are beneficial;
• Fluent in English, both verbal and written;
• Experience in a telephone technical support position, giving support to end-users;
• Considerable familiarity with MS Windows and networking;
• Experience in dealing with a novice and/or low-skilled customer base and ability to impart knowledge at various levels;
• Aptitude for quick learning of technical and procedural topics;
• Self-starting, self-motivating, self-learning work approach;
• Ability to work on multiple, dissimilar activities simultaneously;
• Excellent team-working skills, stress resistant.

Our work environment
When you choose Unisys as your preferred employer, you're able to open yourself up to a career in a worldwide ICT operating corporation. You will work in a modern open office environment in our office at Schiphol-Rijk, about 15 minutes from Schiphol Airport, spacious and set up with modern equipment, in an informal, professional work atmosphere. You will be a member of an enthusiastic, dynamic and professional team.
 
Interested?
If you are interested in this position at Unisys, please send your CV, plus a short motivation in English, to humanresourcesthenetherlands@unisys.com. For more information you can contact Sandra Rolvink (+31 (0)20 526 7104).

For candidates who are coming from non-EU countries a work permit is needed. Without this, we cannot process your application.